Summer might only have begun on June 20, but plenty of cities are already feeling the burn. With temps rising across the country, employees are already seeking ways to beat the heat and stay cool on the job. Here are some of American StaffCorp’s top tips to help workers avoid overheating this summer: Turn Off… Read more »
Employers know nothing is more important than the health and safety of their employees. Unfortunately, protecting the people on your staff is easier said than done. From enforcing proper safety protocol to demonstrating healthy attitudes toward food and fitness, companies have a profound effect on employee wellness. Here are some tips from American StaffCorp… Read more »
Your employees represent your business to customers and clients alike, and if you want them to make a positive impression, it’s important that they work together. Not only does teambuilding help your staff members to bond, but it also ensures that they know you care about their career satisfaction. Here are some of American… Read more »
It’s no secret that customers tend to contact call centers when they’re feeling frustrated. Whether a product didn’t arrive on time or failed to work as intended, the person on the other end of the line will likely be less than pleased. With this in mind, it’s important that people in this profession possess… Read more »
HR professionals fulfill a key role by bringing talented new workers into a company. However, they often have the less desirable task of dealing with employees who have been insubordinate or failed to perform their duties in some way. While communicating with these workers can be stressful, it’s a crucial part of an HR… Read more »
The internet makes it easy to find job opportunities, but it doesn’t necessarily help applicants land positions – or even interviews with hiring managers. In a time of intense competition for desirable positions, job seekers need every advantage they can get to stand out from the pack. Here are some ways in which working… Read more »
As the owner or manager of a call center, you are responsible for multiple employees on a regular basis. Unfortunately, you can’t resolve attendance issues among staff all on your own. If workers aren’t showing up to make the calls, you need help from lower-level staff – and the absent employees themselves – to… Read more »
Call center employees fulfill a key function in that they communicate with customers on a daily basis. And while remaining calm and collected is crucial in this role, it’s not enough to help you succeed in the position. The best call center employees excel at connecting with customers and making them feel as though… Read more »
Managers often make the mistake of blaming employees for safety violations or injuries that happen during their shifts. However, the fact is that workplace safety starts at the top. If you and your fellow managers aren’t demonstrating safe, responsible behavior, you can hardly expect your employees to follow best practices. Learn more about how… Read more »
It’s inevitable: As a supervisor, you sometimes need to have difficult or unhappy conversations with the people in your organization. Whether you’re talking about workers arriving late to the office or failing to do their jobs effectively, these conversations can be anything but easy. However, putting them off can have disastrous results. Here are… Read more »
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