Are your call center employees acting a little lackluster of late? The issue might be a lack of healthy competition in the workplace. While you don’t want to push your workers to do battle in the office, a little competition can add fun and excitement to their days. Here are some tips from American StaffCorp for getting your call center representatives to up their games:
Create Light-Hearted Games
If you want to encourage teamwork among your call center employees while adding a little excitement to the workplace, consider creating some games for workers to play. Not only will employees be more likely to try their hardest to succeed, but they’ll also build valuable relationships with one another. In the long run, this will improve workplace morale. One idea is to hold a sales contest where team members must work together to achieve a common goal in return for a group lunch or other perk.
You can also motivate your call center workers by offering prizes to the employee or employees who obtain the best results. For example, workers might score points or raffle tickets based on small goals they achieve throughout the month. At the end of the month, the person with the most points receives a prize, such as an extra-long lunch break or the ability to work from home for one day.
Keep It Above Board
While games and prizes can help motivate call center workers to succeed, companies should take care to keep things above board. Make sure games and contests adhere to company guidelines and prevent workers from using any shady business practices to achieve their goals.
Inspire Your Call Center Employees to Succeed
Whether you need help inspiring your current employees or finding new workers to join the team, we can help. Boasting a combined 130 years of industry experience, American StaffCorp’s recruiters will help you find and screen the best employees and keep them for the long haul. To learn more about our client services, call today or make an appointment. We look forward to helping you build your business.